This project introduced self-service technology at 3 of the libraries in Norwich City, namely Earlham, Mile Cross and Plumstead Road, which enables people to use the library outside of staffed opening times. The technology allows the library service to automatically control and monitor building access, self-service kiosks, public access computers, lighting, alarms, public announcements and customer safety.
This project allowed the libraries increase their opening hours, making access to the library more convenient for current and new customers without an increase in staff costs. This project offered a great opportunity for libraries to be accessible and relevant to more people.
The project also provided customer toilet facilities at Earlham Library and off-road car and bike parking (including disabled parking) for customers using Plumstead Road Library. Toilet facilities and convenient car parking are key customer requirements when they choose which libraries to use.
The GNGB funded this project as it offered clear potential to provide additional access to community facilities for residents of Greater Norwich. The project had significant benefits:
Since the project, the range and take up of activities held in the library has increased - for example 2019 saw a 30% increase in the number of children taking part in the library Summer Reading challenge at Plumstead Road and feedback from customers about the extended opening hours has been positive
“Brilliant- especially being able to pop in on a Sunday!”